Refund policy
Policy Overview
At Tallow Mama, I take pride in my meticulously crafted, small-batch skincare products. Due to the personal and handmade nature of these items, all sales are final. I am unable to offer returns, refunds, exchanges, or order cancellations once an order has been placed.
Order Concerns & Resolution Process
If you experience any issues with your order, it is kindly requested that you:
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Send a detailed email to mama@tallowmama.com within 3 days of receiving your package.
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Include the following information in your email:
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Order number
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Specific details about the concern
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Clear photographs documenting the issue (if applicable)
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My Commitment
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I carefully inspect every product before shipping.
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I am dedicated to ensuring your satisfaction.
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I will review all customer communications promptly and professionally.
Contact Information
Email: mama@tallowmama.com
Exceptions
In rare cases of manufacturing defects or shipping damage, a replacement may be offered.
Thank you for understanding this policy and supporting my small skincare business.